Service Camps Best Norm for customer retention

Published On : 10th June 2019

Published By : Engsol Admin



Engsol Does it Better !

 

There comes a time when all what the customers need is a bit of appreciation. Our multibillion concept of Service camps was engineered as a mechanism to reach out to our dear customers in the key zones of the market.This is an activity that has always been well attended with all farming enthusiasts, tractor owners, farmers and tractor operators. Lessons have always been drawn from all lines of the agricultural mechanisation platform. Much as, this activity has been known for price subsidization of all services, the major responsibility is to have total inclusion of our members so that full operational knowledge is provided and at length. What a way it is to reward our loyal customers who have relentlessly supported us. With our strong after sales support backed up with great insights in retail engagement practices, we are sure that, nothing can stop our customers from ripping the desired business goals. The notion that many customers had initially was that, there was never a time, a company would camp to just take care of client’s needs such as minor and major repairs, servicing, availing of discounted spare parts; but this changed with the entrance of this activity.

 

These activities have been predominately reflected progress in the key areas of Bulambuli, Sironko, Masindi, Hoima, Bulanga, Nwoya, Anaka, Gulu, Mbarara, Rushere, Kigumba, Ntungamo, Isingiro, Ibanda among others. For this reason, the TAFE brand has been desired up to 80.5% compared to other players in the market. This has given us more confidence to reinstate our energy and potential in serving the agricultural dotted Zones of Uganda. Because of demand, we constantly bring some equipment to the camps, and we encourage our dear farmers to always have a first-hand feel and touch of the machinery beforehand.

 

Through constant participation in this activity, we are happy to say that, our retail channel has grown and with dominance of our 80 HP segment. Most of these have been through referrals which is indicative of the great and adorable experiences with our teams.






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